ARMA Members Only. Please join your ARMA colleagues in the legal profession for this presentation:
The Emotional Intelligence (EQ) Advantage: Use EQ to boost your professional and personal relationships
Speaker: John Spencer
Emotional intelligence (EQ), the ability to manage one’s own emotions and manage to the emotions of others, is a critical skill in today’s fast-paced and dynamic work environments. Whether as leaders, managers, or individual contributors, developing EQ fosters stronger relationships, enhances communication, and supports sound decision-making.
Although the workplace often involves stress, pressure, and occasional conflict, it also offers opportunities for satisfaction, happiness, and excitement.
These varied emotions significantly influence daily experiences. However, a high level of EQ enables effective emotional management, fostering reassurance and confidence when addressing workplace challenges.
As professionals, our role goes beyond being subject matter experts. It involves building trust, fostering collaboration, resolving conflicts, understanding others’ perspectives, and becoming trusted advisors, all grounded in emotional intelligence.
EQ can potentially revolutionize our professional journey, opening new horizons and opportunities for personal growth.
When we embrace EQ, we don't just feel better. We perform better.
Biography
John Spencer is a nationally recognized soft skills speaker known for his relatable approach and expertise in emotional intelligence. He is a trusted presenter at ARMA chapter meetings, conferences, colleges, universities, and professional associations.
John’s expertise was acknowledged at the 2018 ARMA International Conference, where his presentation earned the highest ratings for Top Education Session and Presenter. Additionally, he served as the keynote speaker at the 2019 ARMA InfoCon Leadership Summit.
Since 2008, John has demonstrated commitment and influence in the RIM and IG industry through leadership roles in ARMA. He served multiple terms as president of the Dallas ARMA Chapter and as Senior Chapter Advisor on the ARMA Southwest Region Board. He currently serves on the ARMA National Chapter Advisory Committee and will begin a three-year term on July 1, 2026, as a newly elected member of the ARMA International Board of Directors.
John has worked for renowned companies including Ernst & Young (EY), The Coca-Cola Company, The Home Depot, and DuPont. He currently serves as the Enterprise RIM Manager for Kemper Insurance in Chicago.
